FormFox Frequently Asked Questions

Many of the issues that are encountered have simple and easy fixes that do not require the assistance of a FormFox Support Team member. Below provides the answers to many of the common questions and issues that come up using FormFox.

Question: How do I remove formfox.com from compatiblity mode?
Answer: As of 04/06/2018 we updated the formfox website to have some new graphical enhancements. Some users have added formfox.com to compatibility view within Internet Explorer. Formfox needs to be removed from compatibility view for things to display correctly. Here is how to do that.

  1. Open internet explorer.
  2. Click on the tools menu and then click Compatibility View Settings.
  3. Locate formfox.com in the list of sites
  4. Click the remove button.





Question: How do I reset my password?
Answer:
  • Option 1: Use the forgot password link from the FormFox website.
    From the formfox homepage right next to the username box is a link titled "forgot password". Click on the link will start the forgot password wizard that will walk through validating the account information and then give a new temporary password.
    • Watch the following video on how to reset your password. (Note that you will need to know your username, email address and security question)
  • Option 2: Contact the site administrator.
    The site administrator has the needed security permissions and training to assist with resetting user passwords.

Question: I forgot my Username, now what?
Answer:
  • Option 1: Use the forgot username link from the FormFox website.
    The wizard will walk through validating account information and provide the appropriate login/username information.

  • Option 2: Contact the site administrator.
    The site administrator has the needed security permissions and training to assist with locating or resetting an individual user login information.

Question: How can more users be added to an account?
Answer: Site administrators have the capability to add users to the site. This is done by logging into formfox, going to the user setup area and choosing the "Add New User" button. Simply enter the information in the wizard and submit. For a step by step process, visit the adding new users section on the wiki.


Signaure Pad(s)
There are two models of signature pad that are compatible with FormFox. While we have seen some other models that will work with FormFox, these are the only ones we officially support and are compatible.
EPad Siganture and the EPad II.

Common errors that are found with the signature pad processs
  1. Signature pad gives error-init device when trying to sign.